• Adding or inviting another Director to your organisation

  With LiveHeats, you can allow multiple user accounts to have Director's access to your organisation. Directors can create and manage events and series, as well as access the Head judge page during events. If you are wanting to add a judge user to your organisation please visit this article for more information. How to add another Director to your organisation: Once logged in as a DSome readers

• Adding additional judges to your organisation users

  With LiveHeats, you can now create your own personal judge logins for your organisation account. Directors can add these judges by logging into their director account and following these instructions: Judge users can only access and allocate scores for heats that have been marked as LIVE. *If you are wanting to add a director account to your organisation please visit this article for moreFew readers

• Removing a Director from your organisation

  You can remove a Director from your organisation so they can no longer create and manage events on your account, and no longer receive Director notification emails. How to remove a Director from your organisationFew readers

• Access priority support via WhatsApp

  LiveHeats offers near real time support via WhatsApp, as an extra layer of support during live events. We have team members in Australia, Europe, and the US, so are able to cover most time zones with 'near real time' responses. If you haven't yet got WhatsApp, you should first download the app to your phone and mac. If you are on a windows PC, you canFew readers

• Customising the contact email on your organisation account

  Each LiveHeats public organiser profile (e.g. www.liveheats.com/asiansurfco below) contains a Contact button that users can click to open their email client and contact you with questions about events, memberships, or rankings. This article describes how to set the contact email for your organisation. How to customise theFew readers

• Merging duplicate athletes profiles (double ups)

  From time to time, duplicate profiles might end up in your athlete database. You, or a spectator might notice two or more versions of the same name appearing on your rankings, or could be the same person with a slightly different spelled name (for example, Josh Smith and Joshua Smith). These are known as Duplicates or Double ups. This article explains: how to merge duplicate profiles with our easy merge tool how duplicates occur and thFew readers

• Linking a new user to an athlete as a Director

  As a Director, you can link a new user to any athlete that is in an event you manage. Linked users can then manage the athlete by entering them into events and series' on LiveHeats. How to link a user to an athlete Once logged in as a Director, go to the Athletes & teams area via the main navigation. Alternatively you can click Edit on their athlete details if viewing them through an event seed list or series membership list Enter the athlete's name into the search boxFew readers

• Editing your organisation account

  When you join LiveHeats as an organiser, you'll have a dedicated organiser page on the platform. This page will contain all your events and series. It will also display basic organisation information like your logo, name, and social media links. How to edit your organisation account: Once logged in as a Director, click on your profile avatar on the top right of the page Select the Organisation settings menu item On the Organisation settings, you make make edits to: loFew readers

• Renaming a division

  Sometimes, organisers need to rename one of their divisions - e.g. from "Under 16" to "16 and Under".Few readers

• Archiving a division that is no longer used

  Over time, you might change the divisions you run in events. If you're not using divisions anymore, you can archive them so they no longer appear in your new event and series' creation forms. How to archive a division Currently, there is no way for you to rename a division, just follow these steps and we'd be happy to sort it out for you: Complete this request to archive a division form. We'll then archive theFew readers

• Joining a federation on LiveHeats as a child account

  If your organisation is part of a federation that uses LiveHeats' federation model solution, please follow this guide for joining the federation's account on LiveHeats.Few readers

• Creating and using custom event division fields

  On LiveHeats, each event (e.g. Australian Surfing Championships 2022) contains divisions (e.g. U14 Female Shortboard). LiveHeats supports custom event division fields that can be used for external: ranking systems displays of event calendars databases that store event results data LiveHeats can set up custom event division fields for an organisation, that aFew readers

• Exporting all profiles and data in your organisation

  LiveHeats offers a range of tools for exporting your data from LiveHeats, such as exporting event registrations and payments, or exporting members for a particular membership series. This article refers to how to export all profiles in your organisation or federation. What defines 'all profiles' in my organisation? This refers to any athlete or team that has appeared in any events or membership series in your entire LiveHeats account. For example, if you are a small club, but you ran aFew readers

• Overview of LiveHeats' federation solution for multi-level organisations

  LiveHeats offers a solution for organisations that have multiple levels, like state, national, or international bodies. Examples include: World Snowboard Federation with over 50 member nations (two levels) Surfing New Zealand with 20+ clubs (two levels) Surf Life Saving Australia with States, Branches and Clubs (four levels) LiveHeats offers a Federation solution for the needsFew readers

• Appointing Team managers to teams in your organisation [BETA]

  In some events, entries are handled and managed by a Team manager on behalf of the competitors. Examples would be a National Surfing Championships where entries are managed by each State, or a Surf Life Saving competition where entries are managed by a club. LiveHeats has developed a new tool that allows an Organisation's Director to appoint Team managers to the teams in their organisation. Once set, a Team manager will be able to edit/manage the entries for all athletes & teams thaSome readers

• Adding roles to a team roster as a director

  In addition to supporting team/relay events where multiple athletes can compete in one team, Liveheats also allows (on certain templates) roles to be added to team/relay members. This article explains how a director can add those roles. On the Event dashboard, click the division Ensure Template is set correctly and you are on the Teams tab Select thFew readers

• Viewing and editing athlete profiles in your organisation’s database

  The athletes area displays all the athletes in your organisation’s database. These include athletes in all events, or members in all your series in your organisation. If you're looking for a particular event's athlete list, or memberships for a particular series, you should go to the Events or Series area. How to view and edit athlete profiles in your organisation’s database Once you’re logged in as a Director, click on Athletes in the main navigation Use the page numbFew readers

• Webhook signature verification

  Organisations and third parties interested in integrating with LiveHeats can request to subscribe to webhook events and receive notifications when competitions are created or updated, or when their results are published to the rankings. For added security, when a webhook event is delivered, the liveheats-signature header is included in the request. This header contains a timestampFew readers