• Overview of membership registration and management on LiveHeats

  LiveHeats has a powerful and easy to use membership registration and management feature built specifically for action sports organisations. How does it work? You'll connect your organisation's bank account to the platform. Once connected, you can create you a series (for example, 2025 Club Season). You can specify the registration options for divisions, prices, fFew readers

• Creating and configuring a series for membership

  You can set up membership registration on Liveheats within minutes. Follow this guide for how. How to create a series for membership: Go to your LiveHeats dashboard Click Rankings & membership in the top navigation: Click Create series: (https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screenshot-2025-06-10-at-903261sFew readers

• Editing the membership settings for a series

  Once you've set up membership registration for a series, you can make edits at any time. How to edit the membership settings for a series Login to LiveHeats with your Director account and navigate to the Series area Go to the relevant series and click Series settings On the Basic tab, you can add or remove the divisions/options that are availaFew readers

• Sending an email to your members

  When you use LiveHeats for membership registration and management, you can easily email your members. LiveHeats does not have an inbuilt email tool, however you can use your own email client (Gmail, Outlook), toFew readers

• Restricting event registration to active members only

  LiveHeats allows you to restrict event registration to active members in a series. When you activate this setting, it means that for all events created in this series: Athletes can only register for the events if they are a current member of the series (they must use the same LiveHeats login that they used for their membership registration) If an athlete is not a current member, they will not be able to register for the event, and will be prompted to join as a member Step 1: ActivaFew readers

• Manually adding members to a series

  If you use LiveHeats membership management, you might like to add athletes to the member's database who haven't registered online. For example, cash paid members or life members. How to manually add a member Click on Series, in your main navigation and navigate to the relevant Series Click on the Members tab Click on the Add member button on the top right to reveal the dialogue: (https://storage.crisp.chat/users/helpdesk/website/-/4/8/7/1/48714ddcbf925400/screensFew readers

• View or edit a member's details

  You might like to find a specific member to view their details to change things such as the member's name, divisions, or the series they belong to. How to view or edit a member's details Once logged in as a Director, navigate to the Series area in the top navigation menu Click on the Members tab Find your member in the member table or use the Search field to find them. Click the member. Now, you can view and edit the member's details including: Member details iFew readers

• Closing membership registration

  When you're ready to close membership registration for a series, it will prevent members from being able to register. How to close membership registration Click on the Series tab in your Director's navigation Select the relevant series via the drop down by clicking the name of the series (top left) Click the Members tab Change the status to Closed *This will close off membership registration and future members will be notified that registration has closed (see bFew readers

• Offering multi-entry discounts (family discounts)

  When you are opening registration, you might like to offer a discount if multiple athletes register (e.g. a family). How do multi-entry discounts work? When configuring your registration, we define the rules for your multi-entry. For example, you might offer $150 for a family of four, and $25 for every additional athlete thereafter. We set your multi-entry discounted price to be $150 when four athletes register on the same account, and then we make five $175, six $200, and so on. As thFew readers

• Offering a one-off membership

  Some organisers like to offer their athletes an ability to compete in a single event in a series, without committing to a full annual membership. LiveHeats has a feature that allows you to: offer a one-off membership to your athletes restricts that membership so when the athlete enters an event, the one-off membership is consumed and they need to renew or upgrade to enter further events This article describes how to set this up. How to offer your athletes a one-off membershipFew readers

• Collect signed documents during membership sign up from athletes or their legal guardian

  Many organisations require new members to sign agreements, such as waivers or releases. To enable organisers to collect signed documents during registration, Liveheats has partnered with DocuSeal, a leading provider of legally binding e-signature solutions. There are three steps required to enable document signing for member registration:Few readers

• Customise or edit the confirmation email sent to registrants and new members

  When athletes enter your event or join your organisation as a member, they will receive an automated email from LiveHeats containing the details of their purchase. You can customise a part of this message to include things like: any links or promo codes event instructions the contact number for issues relating to their membership (recommended) Here's how to use this feature. How to customise the email confirmation for event registrations and memberships For an Event, go tFew readers

• How to activate e-Signatures

  Many organisations require new members and event registrants to sign agreements, such as waivers or releases. To enable organisers to collect signed documents during registration, Liveheats has partnered with DocuSeal, a leading provider of legally binding e-signature solutions. There are three steps required to enable document signing for memSome readers

• Removing a member from a series and refunding their membership fees

  Removing a member from your series Navigate to the Series and click the Members tab Search or click on the member you'd like to remove In the box that appears, on the bottom left you'll see a Remove icon. Click this to remove them from your series Note: this will not refund their membership fees paid. Refunding membership fees See this article for how to process a refund: How to refund a payment. (https://liveheats.crisp.help/en/article/how-to-refund-Few readers

• View and edit an athlete's membership expiry date

  If you are using our rolling membership feature, your athlete's memberships will expiry at a certain point from the time they registered. Sometime you might need to view or edit their expiry date. This article explains how. How to view and edit an athlete's membership expiry date Once logged in as a director, click Series in your main menu and select the Members tab Use the search box to find the athlete's name Click on them to bring up the Member dialogue Now yoFew readers

• Exporting your member database or membership payments to CSV

  You might like to export your members database or payments summary to Excel, so you can use your data elsewhere. How to download your members list or payments Go to Series in the top navigation In the title of the Series on the left, select the Series where your memberships are Click the Members tab To download your member's list (includes all members and their details, including free T-shirt sizes), click Download members To download your payments summary (inFew readers

• Viewing an athlete's memberships in your organisation

  To support your athletes you might need to know what memberships they have, or if a one-time membership has been used, or if their membership has expired. Here's how to find this information for an athlete in your organisation. How tFew readers

• Configuring rolling membership

  LiveHeats offers both series based and rolling membership. Series based membership would be used if your athletes join a particular season (e.g. 2022), and their membership expires at the end of the season, no matter when they joined. Rolling membership allows members to join at any time, and the membership expires after a period of time as defined by you (e.g. 12 months). By default, our memberships use Series based setting. How to configure rolling membership ||Few readers

• Accepting Active Kids vouchers with LiveHeats

  Here's our suggested approach for how to accept Active Kids vouchers when using LiveHeats for membership registration. Note, to access Active Kids as a club or association, you need to be a registered provider. For info on how to register, head to the Service NSW website. Recommended approach for accepting Active Kids with LiveHeats When creating your new Series, or if already created, go to the Series settingsFew readers

• How to fix - member is having issues registering into an event in a members-only series (for Directors)

  If your organisation restricts its events within a series to members only, this means that only athletes who are active members at the date of the competition will be able to register. They must register when logged in using a linked email address on their member profile. This guide is intended to give Director's some tools to help you assist your members complete their registration.Few readers

• Transfer a member from one organisation to another in a federation

  If you're using our federation membership solution, your members might need to be transferred from one organisation to another - for example from one district to another. Transfer a member from one organisation to another in a federation To transfer a member, please complete this form. We'll then process the request within 1-2 business days and let you know once done.Few readers