LiveHeats allows you to easily refund athletes or members in the case that they can no longer compete, or if your event is cancelled.

How to refund a single payment

How to bulk refund if your event gets cancelled

How fees work with refunds

Liveheats and Stripe's fees for the original payment won't be returned, but there are no additional fees for the refund. For example, if the athlete paid $100, and the fees were $4 to Liveheats and $2.5 to Stripe, you'd want to refund $100-$4-$.25 = $95.75. You can refund the full amount, but please note that the fees would be incurred by your organization.

Updated on: 24/06/2025