How to activate e-Signatures
Many organisations require new members and event registrants to sign agreements, such as waivers or releases.
To enable organisers to collect signed documents during registration, Liveheats has partnered with DocuSeal, a leading provider of legally binding e-signature solutions.
There are three steps required to enable document signing for member and event registration:
This article will take you through steps 1 and 2 above. If you've already completed these steps, the following articles will help guide you through creating your first document:
- Collect signed documents during membership sign up
- Collect signed documents during event registration
1. Activate the e-Signature premium add-on
The e-Signature feature is a paid add-on. To activate it on your account, simply complete this enquiry form and the Liveheats team will contact you with a personalised quote.
Not sure if you already have the e-signature add-on?
Check by going to Plan and billing under the avatar menu at the top right, when you're logged in to your organiser account.
If you already have the add-on, you'll see it listed under 'My active add-ons'.
2. Connect your DocuSeal account
If you don't have a DocuSeal account, you'll need to create one and upgrade it to Pro.
Once you have a Pro DocuSeal account, go to your Liveheats director account and navigate to the event or membership where document signing should be enabled:
- For events, go to Event settings -> Registration
- For memberships, go to Series settings -> Membership
i) Under the section 'Registration documents and information', click the Documents to sign button:
ii) In the pop up, enter your API token and account email address. To find this information, go to your DocuSeal API Page, as shown below:
iii) With the details entered, click Connect to DocuSeal.
If the Connection was successful ✅
Once connected, you'll see a page called 'Upload and create a document to sign'.
If the Connection was unsuccessful ❌
If we were unable to verify your details with DocuSeal, you will see an error. To resolve it, check that both your API token and email address match your DocuSeal account and try to connect again. Also double check that you have an active Pro plan in DocuSeal. If the connection still fails, please contact us via community@liveheats.com.
3. Create a document to sign
Now you have successfully activated the e-Signatures add-on and connected your DocuSeal account. You're ready to start creating documents to sign!
The following articles will help guide you through creating your first document:
- Collect signed documents during membership sign up
- Collect signed documents during event registration
Updated on: 07/06/2025
Thank you!